We at ComfortChannel.com hope every product you purchase meets or exceeds your expectations, but fully understand that is not always possible. We will gladly accept all new returns with original packaging within 30 days of delivery. Items received damaged must be reported and returned within 30 days as well.

Instructions and policy criteria below apply to ALL RETURNS, including defective items, and items that may have been damaged during shipping.

STEP 1:

Return Checklist - Please be sure your product return meets the following criteria:

• Your product is in new condition.
• You have all original packaging.
• You received your product within the past 30 days.

STEP 2:

Contact ComfortChannel.com for your Return Authorization Number (use form below).

• Please do not return your product directly to the manufacturer or distributor unless instructed to do so.
• All Returns must be arranged with a Customer Service Representative within 30 days after delivery and assigned an RA# (Return Authorization Number).
• Packages without an assigned RA# will be refused.
• Please contact a Customer Returns Specialist directly by submitting an online request for RA# and return instructions by clicking the link below. Please be sure to include your reason for return.

CLICK HERE TO FILL OUT A RETURN AUTHORIZATION REQUEST FORM

STEP 3:

A ComfortChannel.com Customer Care representative will respond to your request within 48 hours, with an RA# and shipping address for your return.

• Please allow 48 hours to receive your RA#.
• Packages received without a Return Authorization Number will be refused and returned.

STEP 4:

Return product is repackaged, RA# affixed to package and package is shipped to designated Return Facility.

• You will be issued an RA# (Return Authorization Number) to include on the shipping label of the returning package.
• We recommend using a shipping method that provides tracking so you can check the status of your return.
• For your protection, please insure the package for its full value.
• Please allow up to 15 business days after it's received to inspect your return and process your refund. You will receive an email notification with a copy of your credit transaction.
• RA numbers expire 30 days after they're issued, so please contact us if you are not able to return within that time frame.

STEP 5:

Product is received, inspected and refund is issued.

Refunds are based on the following guidelines:

• New - Unopened. Unused. Full Refund less shipping.
• Like-New — Box or Factory Packaging opened, item in new condition. Refund amount depends on inspection results, less shipping.
• Refunds will not be issued for products that are soiled, damaged, missing parts or returned without an assigned RA#
• We are unable to issue refunds on returned items that show wear due to installation or activation procedure.
• Products that require the use of combustible material such as Patio Heaters and Nitro RC cars cannot be returned if used.

*Federal health regulations prohibit ComfortChannel.com from taking returns on used cooking items, used bedding, used clothing pieces, and used commodes.

**Free Ground Shipping in the contiguous USA is standard on most products sold at ComfortChannel.com. In the event of a return, returned items will have actual UPS or FEDEX shipping costs deducted at the time of refund.

Cancellations: Cancel or change an order by contacting our Customer Care Department at (800) 303-7574. Customer Care Specialists are available Monday through Friday from 10:00 a.m. to 7:00 p.m. Eastern Time. Phone or e-mail messages requesting an order be changed or canceled received after business hours will be addressed the following business day.

Credit Card orders must be canceled the day they were placed, before 3:00 p.m. Eastern Time. Merchant fees ComfortChannel Corporation incurs for Credit Card cancellations and will be deducted from the refund. Merchant Transaction fees are as follows:

• Visa / MasterCard - 4.82% of total purchase price
• American Express - 6.8% of total purchase price
• Discover - 4.8% of total purchase price

Orders canceled after they've shipped will be treated as a return. Shipping and all associated costs will be deducted from refund.

Any order refused at delivery (without prior arrangement and approval of a Customer Care Specialist) will be treated as a return. Shipping and all associated costs including manufacturer's restock fees will be deducted from refund.

Custom/Made to Order Products: Manufacturer's restock fees will be deducted from refunds for all made-to-order items with custom fabric, options, upgrades or other modifications after manufacturing has begun if cancelled refused or returned.