| ComfortChannel FAQ | |
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Are Zearth.com and ComfortChannel.com related? Yes! Zearth.com is the parent company of Comfort Channel (our founding name), and we currently operate online marketplace at www.Zearth.com and a niche referal www.ComfortChannel.com. Is it safe to use my credit/ debit card on your site? Zearth.com is a professional and secure site that makes use of some of the most cutting-edge privacy protection available on the Internet. Keeping our customers safe and happy is a top priority—we will never sell nor share your personal information with anyone for any reason, ever. We are a Thawte.com Secured-Seal online retailer, and you can view our certification by clicking on the icon below. Our privacy policy may be viewed here. Do you sell my information? Why do you ask for my email address? First and foremost, we absolutely will never sell our customers information to anyone, for any reason. That being said, while customers are not required to supply their email addresses with their orders, doing so can be very helpful to you. As we are an online retailer, we are equipped to keep you informed of every step of your order’s progress, from placement to shipping. If you provide your email address with your order, you will receive the following email messages: 1.) an email confirmation of your order, 2.) an email notice providing the tracking number for shipment of your order, and 3.) one final email query, after you have received your purchase, asking you to assess your satisfaction with the product and your ordering experience with our company. Every product on our site has an estimated Lead Time — the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time below the shipping method: "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse. What is the status of my order? Your order status may be viewed at any time by entering the first eight (8) digits of your order identification number here. If you would like more detailed information or have any difficulties finding your order status online, you may Contact Us, and a member of our Customer Care team will be happy to assist you. From where is my item shipped? The majority of our products are shipped directly from their manufacturers or from their major distribution centers. On each product page you will find a “Product Facts” section in which that item’s shipping origin will be stated by city and state. Most products ship via common carriers such as UPS, FedEx, and DHL/ Airborne. Large items typically require freight shipping, for which our manufacturers and distributors use a variety of national and regional trucking companies such as Old Dominion and Yellow Freight. Check your order status page for tracking information, which will list the shipping type and carrier, or Contact Customer Care team and we will be happy to provide you with more information. Do you ship to addresses outside the United States? Additional shipping charges apply to all orders shipping to the states of Alaska and Hawaii. International Shipping (Outside of the USA): What do you charge for shipping an order? Orders shipping to the lower 48 states placed through ComfortChannel.com include the cost of Ground shipping—built in. Additional shipping charges apply to all orders shipping to the states of Alaska and Hawaii (check the shipping drop-down menus on each product page for specific charges). Large, heavy items ship via Ground Freight, and expedited shipping is not available for such items as noted. Is there anything that might delay my order? Customers making payment via eCheck, using purchase orders, or mailing in personal checks must allow approximately ten business days for such payments to clear our Accounting division. While delays with orders are rare, they sometimes occur in the event of out-of-stock, discontinued, or backordered item situations with our manufacturers and/ or distributors. Our Customer Care team stays on top of these matters, but infrequently such scenarios crop up. If this is the case with an item you have ordered, our stock-status specialist will contact you regarding your options. In very rare instances natural disasters could affect the availability of certain items. How long will it be before I receive my order? Orders placed Monday-Friday between the hours of 8AM and 5PM Mountain Time will be processed the same business day. Orders placed after 5PM Mountain Time will be processed the following business day. All ComfortChannel.com products have their respective “lead times” posted in the “Product Facts” sections of each product page. A “lead time” is the amount of time the manufacturer or distributor must have between receiving and shipping your order. In some instances, specialized products that are tailor-made or otherwise handcrafted may incur longer lead times to allow for particular attention to details. To estimate the delivery time for your order, follow this general equation: lead time + approximate shipping time = time to arrival. In most cases, products take 2-6 business days to arrive, after their respective, stated lead times. For example, if the product you ordered has a 2 business day lead time and is shipping from California to New York (5-6 business days), your estimated delivery time is 7-8 business days from the day you received order confirmation. I have not received any email confirmation or tracking from you. What happened? If you provided us with your email address but have not received email from us, please check your email program settings. Your email program may be diverting emails from us to your spam or bulk mail folders! We have seen this sort of thing happen particularly with customers who have AOL and Earthlink email addresses. In general, email coming from us shows the “sender” name as “Orders Account” and comes from orders@zearth.com or from any of our representatives who also have “@zearth.com” in their email addresses. A “lead time” is the amount of time the manufacturer or distributor must have between receiving and shipping your order. In some instances, specialized products that are tailor-made or otherwise handcrafted may incur longer lead times to allow for particular attention to details. How can I pay for my online purchase with CASH? If you don’t have a credit card or don’t want to use one online, you can pay cash for your purchase with PaidByCash. You will receive a virtual MasterCard code for the amount you have paid cash, which you can enter in our fields for Credit Cards to buy safely and securely. Click here to learn more. Do you offer quantity discounts? Quantity discounts are available. Contact Us Here I got an “Authorization Failure” message when I clicked the Place Order Button. What does this mean? An “Authorization Failure” usually means that the billing information you entered does not match the billing information your bank has on file for your credit card. If you know that the information you entered is correct, please Contact Us and a sales associates will be in touch shortly. You may also click on the hyperlink on the error page to return to your checkout page and re-enter the information. What if I have questions about a product I’m purchasing? If you have questions about any product offered on our site feel free to contact a member of our Sales team by Contacting Us and one of our staff will contact you as quickly as possible. What forms of payment do you accept? Ordering Options:
The great thing about the Internet is that we do not have to use up precious paper resources, so we do not make a printed catalog. Our entire product range—images, descriptions, and features—may be found at www.ComfortChannel.com. Nearly all items offered on our site are tax-free. In some, few instances same-state sales tax is incurred as noted. Related information may be found under the “Product Facts” section of each product page. The color/ size/ option I want does not show in the drop-down menu. What can I do? At the top of each product page is an item’s availability status. If the item you would like to order has options associated with it, input all of the options you want in their respective drop-down menus on the product page. If the item as configured is not in stock, the page will say “Out.” Very often when a specific color/ style/ option of an available item is out of stock, that particular color/ style/ option will not show in the product’s drop-down menu. I would like to cancel or change my order. What do I do? To cancel or change your order, Contact Us, or email us at customerservice as soon as possible. Orders may be cancelled or changed only prior to shipment from their respective manufacturers. Please note that cancellation charges may apply if not cancelled the same business day. I want to return my purchase. What do I do? ComfortChannel.com accepts returns within thirty (30) days of their delivery to you. All returns must be issued a formal return authorization number (called an “RA#”) to be accepted. Please review our comprehensive Returns Policy and follow the instructions. I would like to exchange my item for something else. What do I do? We have found that the fastest route for an exchange is to treat the original item as a Return and place a new, separate order for a different item—we will be happy to help you with this. Please Contact Us if the item in question was received within the past thirty (30) days. If I return an item, when will I receive credit to my account? When you have returned your item according to our procedures, all returned items are inspected, and credits issued, within 15 business days from the date they are received. For complete information on our returns and crediting policies, please view our Returns Policy. There is a problem with my product, but I am past the 30-day return policy. What can I do? Nearly all of the products we carry include a manufacturer’s warranty that exceeds our 30-day returns policy. Please contact the manufacturer directly for any warranty-related issues. If you are unsure how to contact your item’s manufacturer please Contact Us. |
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