ErgoFusion Ergonomic Keyboard Trays Warranty		1-800-303-7574

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ErgoFusion Ergonomic Keyboard Trays Warranty

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ErgoFusion Ergonomic Keyboard Trays Warranty

ErgoGenesis 5 year Warranty on ErgoFusion Products

Standard Warranty for Normal Daily Use:

For standard use, ErgoGenesis warrants to the original Purchaser from the original dare of purchase that its ErgoFusion products (as listed and described in this website) shall be free from defects in material and workmanship. ErgoGenesis will repair or replace, at its option, to the original purchaser only, any defects in products, parts, or components resultant from normal single shift us, as listed and described below (labor is not included). ErgoGenesis will not replace unless repair is not commercially practical. Normal wear or abuse of products, parts, fabrics, and components are not covered.

Warranty does not cover or provide for:

Modifications or attachments to the product not approved by ErgoGenesis

Products not installed, used or maintained in accordance with product instructions or warnings.

Products used for rental purposes

Damage caused by the carrier in-transit as handled under separate terms.

Procedure for Warranty Service

Most items can be replaced in the field, either by the customer, dealer, or by a trained ErgoGenesis representative. In some instances, however, the item will need to be shipped back to the factory and the work will be performed at the factory. In either case, in order to make a claim under this warranty, please call the ErgoGenesis Parts and Warranty Department (1-800-364-5299 x 223) or email the Parts and Warranty Department at warranty@ergogenesis.com. Customer Service Representatives will be able to order replacement parts and/pr issue a Return Authorization (RA) number for items to be shipped back to the factory.

No return items will be accepted for warranty work without an RA number issued through Customer Service.

No warranties extend beyond the face of this warranty. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Incidental and consequential damages are excluded from this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitations of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

This warranty is valid tot he original purchaser only for as long as the purchaser owns and uses this product. Subsequent purchasers are not covered by this warranty. ErgoGenesis will not be responsible for damage due to services, maintenance, modifications or tampering by anyone other than an ErgoGenesis representative or approved dealer. The Standard Warranty is based upon single shift use only. This warranty is void if the customer modifies the product, if attachments are made to the product or if the product is not installed or used in accordance with ErgoGenesis installation guidelines.

Normal single shift use assumes a five day work week

In-field service work may incur a labor charge of $27.50/hour.

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Thanks for your message. Everything went very smoothly with the order and the product is wonderful. I will definitely use your services in the future.
Paul D.

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