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Customer Service Satisfaction Testimonials
Customer Service Satisfaction Testimonials |
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We at ComfortChannel.com believe that
feedback from our customers is vitally important. Below you will
find some comments from many of our happy
customers: You have a great website - it's easy to use and find items. The items are well described and the pictures are clean/easy to see. Also - speedy order confirmations and shipping. All in all - a great shopping experience! Kelli S. - Canton, OH Your website may be the best I have used. The product detail went beyond anything I have seen. Your details on customer service pages about shipping, etc. also exceeded anything I have seen. Overall a great amount of information but easy to find. The product I bought was the lowest price I found, by a large amount. The shipping was faster than I expected. The best internet purchase experience I have ever had. Ric C. - Omaha, NE Thank you for this follow-up email. I was very impressed with your web-site & was able to find exactly what I was looking for in a timely manner. I do order online quite a bit, and because your web-site was so easy to navigate I am sure that I will order from comfort channel again. Thank you. Toye B. - Greensboro, NC My shopping experience was excellent, no problems whatsoever. The pictures you have on the internet made the selection easy and the product was exactly what I expected. I have purchased from you in the past and was satisfied then also. My recliner is awesome! Thanks. Jenny Q. - College Park, GA Dear Customer Care Team, I found the site easy to navigate and find exactly what I wanted in a wide range of options. The online purchasing went great, but somehow the shipping did not. You all could not locate the product and I contacted you several weeks later to find out the status. Once I contacted you, the problem was quickly remedied to my complete satisfaction in a friendly manner. I would consider buying from you again because of the great customer service I received. Definitely better than most online sites. Sincerely, Linda B. - Wildwood, FL I want to thank you for the wonderful product you have. You got me as a client forever. I had a car accident when I was a kid, and I have problems in my lower back. Now that I am 29, every morning I wake up with pain. Last night was the first night that I used the pillow and I feel GREAT this morning. You guys said that it takes a couple nights to see the results... NO...you feel it the first moment you rest...can't wait to get another pillow for my neck....THANKS SO MUCH! Anonymous I received my La Fuma chair just in time for Christmas to my son's delight since he bought it for me. You were wonderful. Haven't had a chance to use it yet but it will be helpful in my Reflexology practice. Thanks a bunch. HAPPY NEW YEAR!! Elizabeth O. - San Diego, CA Loved the whole shopping comfortchannel experience. Loved the chair. I have recommended your site and products to all my friends. Theresa W. - Rockville Centre, NY My husband and I are very pleased with the product and especially pleased with the service. I have ordered items on-line and through catalogs before but have never had the personal touch that you presented. You were prompt with shipping, provided me with notification of receipt and shipping information and UPS actually delivered the product on the date assigned. Altogether, it was a pleasant experience and one that I will be sure to recommend to others who may be interested. Viola H. – Newport News, VA Out of all the Internet Shopping I did at X-mas, your site was the only one that worked out. Thanks for being on top of things. Shawn T. - New York, NY Dear Customer Care Team - Am I surprised? This is the first time (EVER!!) I have had a company contact me regarding my satisfaction after the fact! Most companies fill orders, whether in a timely manner or not, they ship them out, and after that the customer is forgotten. I've been totally surprised by you from the beginning. After placing my order online, I was immediately contacted by a representative to inform me of extra shipping costs to Alaska. And now, here you are again checking up on the very same order. I'm impressed and will no doubt do more business from you in the future. Sincerely Grateful, Carol H. - Fairbanks, AK Thank you for reassuring me that ComfortChannel.com is not a site that "shares" my information. I do appreciate your response. After my purchase from your site I referred my sister to your site and she too made a purchase. I want to feel confident when I refer friends and family to shopping sites. I can do that with your shopping channel and know that their experience will be a good one and their information will be safe. Thank you again, Rebecca W. - Seattle, WA I was in desperate need of the AeroBed I ordered since I was having unexpected company for the 4th of July weekend. ComfortChannel.com was the only site I found that had 3-day, free shipping and that's exactly what I got. I ordered it only 4 days before my company arrived and I received it that morning. Thank you ComfortChannel! - Anonymous I am very impressed with their quick turnaround in getting what you ordered delivered. Very fast response to emails and willing to work with you to resolve any problems or misunderstandings. Tammy M. - Valencia, CA Jean, 1000 Thank You's. It truly is a real and unfortunately all too rare an experience, to deal with a Company that is so very quick on your response and action. I will definitely recommend you and you are book-marked on my desktop. Thanx again. Dan F. - Concord, CA I spoke with the owner who was very pleasant and took time to answer questions. I would absolutely order again and recommend this site to others. Gordon R. - Flower Mound, TX Very satisfied with product as well as your service. It's nice to receive such good customer service in this day in which it seems so absent. Will recommend to everyone I know. Thank you for the concern. - Anonymous My order was received the 2nd day. My credit card billing was accurate. The product was exactly as it was described. The website was easy to navigate. Brianna P. - Twin Falls, ID The product (deluxe queen aerobed) was delivered quickly and efficiently, as promised. It definitely performs as presented on the Web. I am very pleased with both product and service and am recommending the company to my friends. Rosie I. - San Francisco, CA This was a wonderful experience. My sales rep was the nicest, most helpful sales rep I have ever spoken to. I would definitely buy from ComfortChannel.com again, and will recommend it my friends and family for such great and prompt service! Kent T. - Nashville, TN Michael took my order - he did an excellent job, was very helpful as I had many questions and he was completely knowledgeable and patient with me. I called back to track my shipment and the information was perfect, as I received my product exactly when he said I would. I rate ComfortChannel.com right up there with LL Bean and Lands End!! - Anonymous I just wanted to thank you for following up so actively and promptly on my custom request. It's very satisfying to get good service. I appreciate the personal attention and will keep you in mind when referring friends for ergonomic needs. Pam P. - Sunnyvale, CA. I was so impressed with the quick delivery and the ease of ordering. The item is better than I anticipated and all I can say is nothing went wrong. Absolutely everything went right. What a shock to have such an easy transaction. Thanks! Devin W. - West Valley City, Utah I was very impressed with the communications to and from this merchant. When they discovered that my purchase would cost almost twice as much to ship, via the method I had asked for, they immediately sent me an e-mail to get my approval. When I declined they graciously sent the order via regular mail. Shannon S. - The Woodlands, Texas Thank you very much for the follow-up e-mail and the attention that you have shown my order. I look forward to receiving my Pawleys Island Hammock! Once again, thank you for your excellent customer service. Jean E. - Oswego, IL Very impressive customer service: Notified of an item on backorder within the hour, very pleasant to work with, no pressure, no bs, great experience - not what I'm used to! Jana B. - Los Angeles, CA I was extremely pleased with the professionalism of my salesperson; so courteous and helpful. My order arrived in record time just as I requested. I would recommend ComfortChannel.com to anyone and not feel the slightest hesitation. Thank you for excellent service. Chris G. - Chattanooga, TN I really found a treasure here. The site was easy to get around and looked pleasant as comfort should. The personal help I had in getting my inversion machine was above and beyond what I have experienced on other sites manned by unknowledgable personnel. Watch out Amazon .com, the Comfort Channel is on your heals in customer service. Kim N. - Tampa, Florida I have to say that Comfort channel made themselves available to me. I didn't talk to a computer. I was treated as a customer that counted. I appreciate that. I wish I needed more of the items they had to offer. Very good prices with great customer service skills. Thanks a lot guys!!!! Greg S. - Depew, NY I ordered a Hang ups inversion table from you a couple weeks ago. Just wanted to say that I'm very pleased with it. Excellent quality item, and fast service. Thank you. Gabrielle S. - Merlin, OR Happy with the product - easy to order - arrived when it was supposed to - worked as advertised! Larry T. - Sammamish, WA Thank you so much, I appreciate doing business with comfortchannel. Take care. Karen K. - Boston, MA I was very satisfied with my purchase through your site. It was easy and fast - my merchandise arrived sooner than I expected. I was very impressed with your follow-up emails re: confirmation and shipping info. It was a very pleasant experience and I will use ComfortChannel.com again when the need arrives. Mellanece I. - Macomb Township, MI Better than their word. Could not find a better deal and my product was delivered sooner than expected. - Anonymous Thank you for your correspondence. I must say, so far we are incredibly satisfied with our purchase. It fits our needs wonderfully, and if they weren't so expensive (I'm on a grad school budget!), I'd even consider purchasing another AeroBed! Thank you again for checking up on our order; that is a step that not many companies are willing to take these days! Abigail T. - Blacksburg, VA I just wanted to thank Jean and the other customer service reps for the wonderful service I was given. I look forward to continued business with you. There's nothing better than being made to feel "extra special" when you are spending money.(Smile) Once again thank you for being genuinely caring. - Anonymous I really appreciated your site. I was having one heck of a time trying to figure out what to get my sister for her birthday. After just spending about 10 minutes poking around, I found the perfect gift idea. I was really surprised how quick it was shipped, and how low the price was! I do a lot of online shopping, and one thing I guarantee is I will be back to your site for more gift ideas. Thanks to all the folks that made my shopping experience easy, quick and fun! Warm Regards. Alison N. - Palatine, IL I was very, very satisfied with the aero beds we ordered, both the quality and the speed of delivery. The price was also a deciding factor in our purchase, the cost was less at ComfortChannel.com then anywhere else. With the added bonus of free shipping. Charlene D. - Boston, MA I placed two orders within a one-month period, had no problems at all. Easy, hassle free shopping. Thanks. - Anonymous I was extremely pleased with the professionalism of my salesperson; so courteous and helpful. My order arrived in record time just as I requested. I would recommend ComfortChannel.com to anyone and not feel the slightest hesitation. Thank you for excellent service. Chris G. - Scituate, MA My second "EXTREMELY SUCCESSFUL" purchase! ComfortChannel.com gives you not only the BEST in home comfort & therapy needs - at the lowest prices available, but they also give you complete "comfort" in any and all purchases you make with them! Paul B. - Pine City, NY One of the best places I've shopped at! Great prices, free shipping, lots of shipping options, timely delivery, excellent customer service, easy navigation, nice layout, and great product line. - Anonymous I just wanted to thank you again for getting the Bed Lounger to my father so quickly and being so customer-focused after that ordering mishap. He is recovering from surgery and your Bed Lounger has made him comfortable in his own bed for the first time in days. It's also made all the difference to him, as he is able to sit up and read without adding unnecessary strain and indeed, provides relief and support. As a daughter who adores her father, I must say how much I appreciate your willingness to help. I will recommend you to everyone I know. Best regards, Stacey M. - New York, NY Your service & prices are great! The ComfortChannel.com is a time saving, easy and wonderful way to shop. Thank You, Mario G. - Cibolo, TX Very efficient, and will definitely order again. Massage Chair arrived ahead of schedule, packaged great, expert delivery driver, great communication, completely satisfied. William S. - Tacoma, WA Wonderful customer service. I got a reply to the question/comment I placed with my order within an hour or 2! Very impressive, would definitely shop there again. - Anonymous I just wanted to let you know that my inversion table was received yesterday as you promised. I have not opened the packages yet but plan to set-up the table tonight. I really appreciate your prompt and accurate response to my questions. It has been my experience that finding really good customer service is extremely rare. I plan on making additional purchases with your company in the future. Thanks again, George K. - Altlanta, GA I was very pleased with the service. Shipping was as stated. I emailed with questions for sales and customer service and they were both very helpful. I will order again with confidence. Thank you very much Rosalea W. - Charlote, NC I am THRILLED with my LaFuma Zero Gravity chair! I've been watching prices on the chair for almost a year and saved money via ComfortChannel, but I didn't sacrifice anything in the way of service or timely delivery in the process! Thanks for your excellent handling of my order! - Anonymous Customer Service provided by Jean was exceptional. You have a very professional team at ComfortChannel.com. I received quick responses to all questions and having made numerous Internet purchases over the past 5 years, this was by far the most rewarding experience. Please relay my compliments on a job well done to your entire crew. Please feel free to use my comments for any marketing efforts on behalf of the ComfortChannel. Thanks again! - Roger S. Thanks for the reply; the conformation came @ 8:14 eastern. Thanks, I like your company's personal touch! I didn't think I would have received a response so quickly on your part. Makes me trust you guys; for that, I will buy from you again and pass this along to my friends, co-workers and family! Again, thanks! - John P. I did not have any problems at all. Everything came even sooner than I expected even though it was the Christmas season. I was very pleased with this company. They did a great job. - Anonymous I shop primarily online for quite some time now and have had mixed experiences with less known companies. However, ComforChannel.com was a most pleasant experience. I was impressed with their competitive pricing, user friendly website, and their follow through with my order from processing to shipping confirmation to delivery. Thanks much, - Rowena H. I placed my order for two LaFuma reclining chairs on a Saturday without expedited shipping preferring the standard (free) shipping. I received an order confirmation that same day promising to ship within 24 - 48 hours and delivery 2 - 6 business days later. I was pleasantly surprised when one of my chairs arrived on Wednesday and the other Thursday. These chairs are wonderful! And I saved about $50 per chair over local store prices! In short, I would recommend ComfortChannel.com without reservation and will order from them again in the future. - Anonymous Just wanted to let you know how happy I am with the Cincher Posture Back Support I received. I'm a 50 year old nurse who works 12 hour shifts and have tried various back support devices over the years and was never satisfied with them. They were usually either too bulky or too uncomfortable and I'd end up throwing them in the drawer where they really did me a whole heck of a lot of good there! But this Cincher Posture Back Support is exactly what I was looking for. I put it on and it feels "customized" to fit my body. And I haven't stood this straight in years! The lumbosacral support is excellent without being uncomfortable in the process! Thank you - I love it! Randi V. - North Charleston, SC My husband and I bought a King Aero Mattress Topper from you on May 29th, 2002. I know this is going to sound like a commercial but it's the truth! My husband and I made the best purchase ever buying this bed topper! Before we bought this bed, we both had horrible backaches and pains all over our bodies. Do you know that since we have had this bed we ARE OUT OF PAIN!! I never believed a bed could make such a big difference but it did! I was having to go to my chiropractor once a month and now----I don't need to go! I have NO PAINS! This bed topper fits perfect on top of our mattress and is wonderful, because my husband and I can adjust our sides to the comfort we want with the dual controls. I have to have my mattress softer than my husbands. Everything was perfect. This is the first time we have ever ordered anything on the Internet and everything went very smooth. We received the mattress topper in 3 days, which was what were told. It came nicely boxed with easy to read and understand instructions. I just wanted to THANK everyone involved, WE LOVE OUR MATTRESS TOPPER!! Thank you very much, Larry and Carol H. - Scottsdale, AZ I found the product cheaper elsewhere and gave them a chance to use their promise to beat any advertised price, which they did with no hesitation. - Anonymous Thank you. You guys give WONDERFUL service. I hope that I can do business with you again to our mutual satisfaction! I'm a very pleased customer. Pam L. - Candia, NH Thank you for your e-mail. I had very satisfying shopping experiences with you guys. I enjoyed reading the reviews of the product on your homepage (especially, it helped me decide which aerobed to buy) and the quality of both the bed and the pillow is really good. Please continue to make our internet shopping experiences enjoyable. Sakae I. - Bar Harbor, ME They were very helpful with my special problem. I have chemical sensitivities and they called the manufacturer for more info and helped me find a hypoallergenic option that I could use. - Anonymous Product was delivered on time, in fact, it was a day early. Emails were sent prior, during and after delivery to maintain a line of communication. I would definitely buy from Comfortchannel.com again. John M. - San Francisco, CA All I can say is the delivery came sooner than expected. The product is good. The website is great. Overall experience was Excellent. Thank You, Nicholas D. - Oak Park, IL I received my order in a timely manner and it was in excellent condition. I'm always a little hesitant ordering online, because you can't always be 100% sure that you are dealing with an organization that is forthcoming and trustful, but I found that my concerns were unfounded when dealing with ComfortChannel.com. I thoroughly researched prices on the Hang Ups Inversion table from several online vendors, and ComfortChannel.com was the most affordable. I would recommend them and the Hang Ups product to everyone I know! Thank you. - Anonymous Dear Customer Care Team Member - Thanks for allowing me to comment on your product, the HangUps inversion table. In three words --- I love it! I assembled it in less than 20 minutes (I had to take my time due to a chronic back problem. This unit was no lightweight!). Once assembled, you know I had to try it out! After reading the instruction book, the contraindications and with the advice of my Chiropractor (who, in fact, requested this unit --- based on my inquiry --- from my Worker's Compensation Insurance carrier), I set the unit to rotate 45 degrees and tried it out for 5 minutes. (I was aiming for ten, but I need to get used to the feeling of anti-gravity!). Immediately I felt my lower back, sacroiliac joints and hip joints begin to release! It was almost magical! I'm hooked and have dedicated myself to a lifetime of using the HangUps unit. Although I don't expect years of chronic pain to disappear overnight, I am hopeful that it won't be years for the effects of anti-gravity to do their magic on a back that has what mine has --- two herniated discs, SI dysfunction and hip joint adhesions. It can only help me, this I know for sure. On the product itself, I can only congratulate the makers of it to no end. Take it from me. I'm an Inspector in the manufacturing field and work with tolerances to .00005". The HangUps is perfectly balanced due to its weight distribution, I'm sure. Kudos to the engineers on that job! So to wrap things up, my shopping experience with the Comfort Channel was most pleasant. I really didn't expect to receive the unit for at least two to three weeks; so getting it in seven days was a nice surprise! I'll not hesitate to recommend Comfort Channel to friends, family and co-workers, and especially to health care professionals. (In fact, I printed out the HangUps unit's description and gave it to my Chiropractor to look over. He's keeping it for future reference). Thank you again and best wishes for a healthy life. Deborah C. - Tonawanda, NY Dear Customer Care Team - I am very satisfied with the entire process from my initial contact, ordering, follow through and receipt of merchandise. In addition, you folks are very courteous and helpful. This is the way business should be done. Thanks for making me feel like an important customer! Bob S. - Lake Mills, IA I have received my order, and just today opened it. I want to thank your company for handling my order so professionally. My order arrived quickly, and Comfort Channel's price cannot be beat by anyone. The best part is you offer the new improved version aerobed for a lower price than anyone selling the older model, with free shipping. Your pricing, along with your great professional customer care has made me a loyal customer. I will always recommend your website to everyone. Thank you for everything! Suzanne T. - Elk Grove, CA I am very satisfied with the manner in which my order was taken, handled and shipped to me. The contacts I spoke with were most courteous and efficient. My shipment arrived timely & in proper condition; the price was very satisfactory; and for sure I will shop your site again. Thank you for the fine service. Terri A. - Tewsbury, MA Dear Customer Care Team - Our experience ordering with your company has been a very pleasant one. Delivery was great and we love the aero topper, we used it for a week camping and it was very comfortable. Your customer service has been awesome; we would not hesitate to order through Comfort Channel again! Sincerely, Kathy D. - Milford, MA This is my first time ordering something off the Internet. What a great service you provide!!!!! - Anonymous Dear Customer Service - I am completely satisfied with your service and product. I have purchased this exact same pillow when I lived in Hawaii since they sell it locally there. I was very happy to find it can be purchased from your company since we have moved to Prescott Valley, Arizona and have found no one sells the Sobagara pillow here. Thank you for your quick service and great product. Dawn P. - Prescott Valley, AZ I was flabbergasted that you not only lived up to your commitment to have my purchase here by Christmas, but did so by shipping UPS Red! Incredible! Also, my thanks to Michael, who kept track of my order right up to my door. Your company truly understands the term "Customer Service". Tis a pity more don't. Brady L. - Westminster, CA I was very pleased with your service. My new TheraCane was less expensive than at other sites, arrived faster than I had anticipated and has been a lifesaver. Thanks for providing such a great site. I'm sure I will be back. Amy F. - Minneapolis, MN Received order status information at every step of the process (order confirmation, purchase receipt, shipping notification), and item arrived much faster than I expected. Very satisfied with this ordering experience. - Anonymous My hat's off to the Comfortchannel. They made a difficult shipping situation easy by offering great service and keeping me informed until I was completely satisfied. I am stationed overseas in Japan with the U.S Navy and often shop on the web because of unavailability of items here. Comfortchannel made the experience easy. Thanks for the great support, I'll definetely use your services again and recommend it to others. Rory A. - US Navy, Japan Well, I have to say, you have been very gracious and attentive. You were great the other day when I ordered the chair, calling me back, etc.....I will definitely shop with you again simply because you actually cared enough to send me a personal note. No one does that anymore. It is very much appreciated! Mike M. - Guilford, CT Thank you for your concern. We love the convenience of the raised queen aerobed. Our house guest is more impressed with the comfort of the aerobed, than the brand new $2,000 mattress and box springs we just purchased. I like the fact that when the company leaves, I get an empty room again and the bed stores away in a closet. Your response time was incredible. I paid extra for earlier delivery and received the item a day earlier than promised. You have a very happy customer, thank you! Terri C. - Vancouver, WA Terri C. - Vancouver, WA Customer Care Team - I was extremely pleased with my on-line experience with your company. The order process was very easy, the follow-up order confirmation and shipping notices were very timely and informative and the products arrived in good shape, and when scheduled. All in all, a very good experience. I have now ordered two related products from you and had a very good experience both times. I would shop with you again and recommend you to my friends and family. As a matter of fact, I have already recommended you to a friend. George S. - Roswell, GA
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